Rehabilitation Robot FAQ
RobotGym supplies rehabilitation and elderly-care robots from one unit, with volume pricing for distributors and institutions. Standard configurations carry a lead time of 15–30 working days, and operator training, installation guidance, remote technical support and spare parts can be arranged.
Order quantities, samples and lead times
What is the minimum order quantity?
MOQ is from 1 unit, with volume pricing for distributors and institutions. Sample orders, customisation and wholesale supply are available.
Can we order a sample before a larger order?
Yes. Sample orders, customisation and wholesale supply are available. Contact our sales team for the configuration you want to evaluate.
What lead time applies to standard configurations?
Lead time is 15–30 working days for standard configurations; customised builds and large orders are scheduled on confirmation.
How do we discuss payment terms and model-specific documents?
Contact our sales team for payment terms and the documentation set for a specific model. For regulatory and technical files, see regulatory documentation.
Service, training and installation guidance
What service can be arranged with a device order?
Operator training, installation guidance, remote technical support and spare parts can be arranged.
How is installation handled for UniGym?
Installation guidance can be arranged. The UniGym All-in-One Home Gym System uses an electric suction-cup base that needs a smooth, non-porous surface.
What should distributors plan for operator training?
Rehab robotics vendors typically bundle operator and product training, clinical integration support and technical service with device sales.
Does servicing include electrical safety checks?
After servicing, medical electrical equipment is typically re-tested for electrical safety per IEC 62353.
Product range and training coverage
Which products are in the RobotGym range?
RobotGym’s product range includes the UniGym All-in-One Home Gym System and the QiJia Q1 Eldercare and Nursing Robot. The multi-in-one rehabilitation robot series, which includes UniGym, has reached mass production of thousands of units and is exported to North America, Europe and Southeast Asia. A standardized mass-production version is planned for 2026. For the wider rehabilitation equipment range, contact our sales team.
What training coverage does UniGym provide?
UniGym weighs 6 kg and has a 0.1 m² footprint. It offers 10+ training movements for the hands, upper limbs and lower limbs as one system, mounted by an electric suction-cup base. Its glove is one training module.
Which physiotherapy products does RobotGym list?
RobotGym also lists Smokeless Moxibustion, Endogenous Heat and Pulsed Wave physiotherapy products; specifications are available from sales.
Company, exhibitions and contact
When was RobotGym founded and where does it operate?
RobotGym was founded in June 2023. It is headquartered in Zhangjiang, Pudong, Shanghai, with a production base in Jiaxing, Zhejiang, and a European R&D and operations centre in Munich, Germany.
Which exhibitions has RobotGym attended?
RobotGym has exhibited at Arab Health 2025, CMEF 2025 and the 8th China International Import Expo (2025).
What is the background of the core R&D team?
The core R&D team holds advanced degrees from Tsinghua University, the Technical University of Munich, the University of Bonn and the Technical University of Berlin; the founder combines expertise in medical devices and intelligent robotics.
How do we contact RobotGym?
Contact our sales team through the contact page for samples, wholesale supply and model-specific documents.
Request a quotation
Ask about products, documentation or samples; we reply by email.
Or write to sales@rehabequipmentsupply.com