Privacy Policy
This page explains what personal information Shanghai Rushen Robotics Co., Ltd. (RobotGym) collects through rehabequipmentsupply.com, why we collect it and how to contact us about it.
Who we are
rehabequipmentsupply.com is operated by Shanghai Rushen Robotics Co., Ltd. (RobotGym), Zhangjiang, Pudong, Shanghai, China, with a European office at Mathilde-Berghofer-Weichner-Straße 18, 81249 Munich, Germany. For any question about this policy or your information, write to sales@rehabequipmentsupply.com.
Information you send us
When you use the enquiry form we receive what you type into it: your name, email address, company, product and quantity, and message. The form also records which page you sent it from. We do not ask for payment details or identity documents on this website.
If you write to sales@rehabequipmentsupply.com, we receive your email address and whatever you include in the message.
We use this information to answer your enquiry, prepare quotations and samples, and handle orders that follow. We do not sell it, and we do not use it for unrelated marketing.
Information collected automatically
We use Google Analytics 4 to see how the website is used: pages viewed, approximate location by country or city, device and browser type, and how visitors arrive. Google Analytics sets cookies to tell visits apart. The reports we see are aggregated and do not tell us who you are. You can block these cookies in your browser settings or with Google’s opt-out browser add-on.
The website is delivered through Cloudflare, which processes technical data such as IP address and request time in order to serve pages and protect the site from abuse.
Who processes the information
Enquiry form submissions are transmitted by Web3Forms and delivered to our mailbox. Email sent to sales@rehabequipmentsupply.com is forwarded to our mailbox by Cloudflare Email Routing. Website statistics are processed by Google. These providers handle the information on our behalf under their own terms, and some of them process data outside your country.
How long we keep it
We keep enquiries and the correspondence that follows for as long as needed to handle the request and any resulting business, and to keep ordinary business records. You can ask us to delete your enquiry at any time.
Your choices
You can ask what information we hold about you, ask us to correct or delete it, or tell us to stop contacting you. Write to sales@rehabequipmentsupply.com and we will reply by email.
Changes to this policy
If we change what we collect or how we use it, we will update this page.